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Procedures for Returning or Exchanging Product

PRODUCT MUST BE RETURNED TO THE ORIGINAL PLACE OF PURCHASE – Please refer to your original invoice.

ANY PACKAGES BEING SENT/RETURNED TO CDC WITHOUT RMA NUMBERS WILL BE REFUSED AND RETURNED TO SENDER.

Returns and Exchanges
At Classic Design Concepts, your satisfaction is our goal. We strive to get your order to you complete, undamaged and 100% correct. Your satisfaction is guaranteed. Products can be returned within 15 days of shipment as long as they are unused, uninstalled, unpainted and in new and saleable condition. Returned products need to be in their original packaging with all parts and instructions included. All returns of non-defective or non-damaged parts are subject to a 20% restocking fee, unless we made an error. You must fill out a "Return & Exchange Form" when returning any item. Use the "Return & Exchange Form" on the backside or a form can be printed from our website or faxed to you.

All returns require a "Return Merchandise Authorization" (RMA) number from one of our Customer Service Department Representatives. Whether we have made an error, you wish to exchange something, or there is a warranty claim, an RMA number is required. This number must be written on the outside of the returned package. Please allow two billing cycles for refunds to appear on your credit card statement. No returns will be accepted on painted, modified, "Custom" or "Special Order" items. Item(s) must be received within 30 days of the RMA issue date; otherwise the Return Merchandise Authorization will be voided.

Pre-fit items before painting.

Damaged Merchandise
Upon receiving your order, open the carton(s) and thoroughly inspect the contents. If any package arrives and shows signs of external damage, do not accept it. Refuse it, and require your carrier to advise you of their procedure to follow. If there was damage during shipment, contact us so that a claim can be filed. Please keep all packaging materials should the carrier wish to inspect them.

Truck Freight Shipments
It is imperative to make a note of any damage on the delivery receipt at the time of delivery. Open and inspect the merchandise carefully before signing the delivery receipt. We can only initiate claims if the damage was noted at the time of delivery.

Products
Product specifications, availability and pricing are all subject to change without notice. National, State, Provincial or local laws and regulations may prohibit the removal or modification of stock vehicle components, or the addition of some products within this site for on road use. It is the responsibility of the purchaser to insure that the use of purchase products is in compliance with all laws and regulations.

If you have any questions or problems, please call our Customer Service Dept.

Phone 866-624-7997
Fax 866-624-7987